Help Desk & Email Management

In an online world your competition is only a click away. Can your business afford to give customers the cold shoulder? With Service Suite Help Desk and Email Management you can strengthen the bond between your customers and your organization by providing unparalleled customer support and service.

How does Service Suite enhance customer relationships? With our Help Desk module your customers can initiate questions via email, telephone, or web forms which are then read by the Service Suite system. Service Suite determines if an appropriate answer for thisquestion already exists. If it finds a match it directs the customer to the appropriate knowledge base article, web page, or message board thread. If the customer doesn't find this answer sufficient or Service Suite determines there already isn't an answer available, Service Suite automatically categorizes and dispatches the ticket to the appropriate customer support agent.

Service Suite 5 Help Desk & Email Management (click to zoom)

Key Benefits

• Decrease Average Response Time
  Service Suite uses artificial intelligence to automatically and instantly answer common questions submitted by your customers. This can reduce your average response time from several hours or days to a matter of minutes.
• Increase Agent Efficiency
  With Service Suite's streamlined operator console, predefined (canned) responses, and knowledge base integration your agents will have peak productivity.
• Reduce Costs
  With an increase in agent efficiency your existing agents can better handle load spikes and growth without additional staffing. In turn, this decreases your highest cost of business: labor.

Learn More